Research output per year
Research output per year
Personal profile
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
Education/Academic qualification
Doctor of Business Administration, University Of Kentucky
1987
Master of Business Administration, Western Illinois University
1983
Bachelor of Science, University Of Evansville
1980
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Dive into the research topics where Scott Kelley is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Retrospective: tracking service failures and employee recovery efforts
Hoffman, K. D., Kelley, S. W. & Rotalsky, H. M., Feb 8 2016, In: Journal of Services Marketing. 30, 1, p. 7-10 4 p.Research output: Contribution to journal › Article › peer-review
28 Scopus citations -
Retrospective: efficiency in service delivery: technological or humanistic approaches?
Kelley, S. W., 2016, In: Journal of Services Marketing. 30, 2, p. 133-135 3 p.Research output: Contribution to journal › Article › peer-review
1 Scopus citations -
Guidelines for Developing Retail Recovery Strategies
Hoffman, K. D. & Kelley, S. W., 2015, Developments in Marketing Science: Proceedings of the Academy of Marketing Science. p. 123 1 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
4 Citations (SciVal) -
Identifying Competitive Boundaries: An Analysis of the Impact of Competitive Situations on Consumer’S Perceptions of Retail Stores
Cronin, J. J. & Kelley, S. W., 2015, Developments in Marketing Science: Proceedings of the Academy of Marketing Science. p. 242-245 4 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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Promotional Media Usage Patterns Among Women: Occupational and Marital Status Differences
Cronin, J. J. & Kelley, S. W., 2015, Developments in Marketing Science: Proceedings of the Academy of Marketing Science. p. 284-287 4 p. (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review