Grants and Contracts Details
Description
Perform annual statewide consumer satisfaction survey. Recipient will survey a statistically valid random
sample of consumers of the Office of Vocational Rehabilitation whose cases have been closed during the
federal fiscal year by telephone concerning their degree of satisfaction with OVR services. A minimum of
1,000 individuals will be surveyed. The survey will be designed and the data analyzed in consultation with
OVR staff and representatives of the Consumer Satisfaction Subcommittee of the Statewide Council for
Vocational Rehabilitation (the Council). The telephone survey will be performed and the data compiled by
the University of Kentucky Survey Research Center staff. The survey data will be analyzed by the Principal
Investigator (PI) who will deliver a draft version of the Consumer Satisfaction Survey Report at the March
meeting of the Council each year of the contract. The PI will make a formal presentation of the report at
that meeting and gather input from the Council. The PI will deliver a final Consumer Satisfaction Survey
Report before June 1 of each year of the contract.
Status | Finished |
---|---|
Effective start/end date | 7/1/18 → 6/30/20 |
Funding
- KY Department of Vocational Rehabilitation: $67,460.00
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