DVR Internet Applications KYSPR 11-413

OBJECTIVES: The objective of this project is to identifY best practices for intemet applications that are used in the vehicle regulation industry, including interactive tools for Q and A, tax/fee payment, permitling, license renewals, plate/decal renewals and other applications that will allow more productive, customer focused transactions with users. Further, it is anticipated the study focus will enable creation of an online, real-time system that will allow customers with internet capability to avoid lengthy waits for information and services. The research effOli is also expected to establish a closer working relationship between the Kentucky Department of Vehicle Regulation (DVR) and the Kentucky Transportation Cabinet's Office ofInformation Technology to fully suppOli the DVR's efforts to maximize public usage of their internet applications.