A CIT investigation of servicescape failures and associated recovery strategies

Engineering

• Failure (Mechanical) 100%
• Recovery 100%
• Design 33%
• Facilities 33%
• Mechanical Problem 33%
• Service Failure 33%
• Critical Failure 33%
• Failure Rating 33%
• Customers 33%

Earth and Planetary Sciences

• Strategy 100%
• Investigation 100%
• Management 33%
• Service 33%
• Order 33%
• Rate 33%
• Category 33%

Computer Science

• Recovery Strategy 100%
• Design 50%
• Service 50%
• Incident 50%