ABSTRACT: Persistent school shootings have generated ongoing pressure to assess and enhance crisis communication effectiveness via strategies such as resilience-building and post-crisis restoration. A network perspective offers a robust, multilevel approach for examining complex information flows among community, campus, and individual actors affected by crises. Drawing on relational and structural embeddedness and Uncertainty Management Theory, we offer nine propositions that help explain structural and relational changes in a network over time. Although theoretically driven, these propositions are primarily functional, offering practical implications for safety officials and administrators trying to understand, prepare for, and respond to crises. Thus, we suggest measures and recommendations to improve information flow, uncertainty management, and resilience before, during, and after a crisis.
|Number of pages||20|
|Journal||Journal of Applied Communication Research|
|State||Published - Jul 2 2016|
Bibliographical notePublisher Copyright:
© 2016 National Communication Association.
- Crisis communication
- campus crises
- social networks
- uncertainty management
ASJC Scopus subject areas
- Language and Linguistics