A New Perspective: Administrator Recommendations for Reducing Child Welfare Turnover

Austin Griffiths, Crystal Collins-Camargo, Angelique Horace, Jay Gabbard, David Royse

Research output: Contribution to journalArticlepeer-review

9 Scopus citations


Child maltreatment impacts society on multiple levels, and consistent turnover in the child welfare workforce creates financial challenges and problems associated with service delivery. This study explores the qualitative survey findings from a statewide sample of child welfare administrators in one state (n = 86). When asked to provide suggestions for improving workforce retention, nine overarching themes emerged: compensation, decreased workload, organizational culture, job factors, professional development, frontline supervision, performance management, leverage external partners, and competent and engage leadership. A comparative analysis ensues, where these strategies are juxtaposed with those of frontline supervisors and frontline workers. Similarities, differences, and implications are explored.

Original languageEnglish
Pages (from-to)417-433
Number of pages17
JournalHuman Service Organizations Management, Leadership and Governance
StatePublished - 2020

Bibliographical note

Publisher Copyright:
© 2020, © 2020 Taylor & Francis Group, LLC.


  • Child welfare
  • administration
  • community engagement and advocacy
  • implementation
  • leadership and organizational change
  • management
  • organizational and management theory and analysis
  • retention
  • turnover
  • workforce/workplace issues in human service organizations

ASJC Scopus subject areas

  • Health(social science)
  • Sociology and Political Science
  • Public Administration
  • Strategy and Management


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