Advancements in causality research on information seeking and communication in hospitality and tourism: A hybrid methodology

Haiyang Su; Ying (Tracy) Lu; Tong Wen

doi:10.1016/j.jhtm.2025.101355

Advancements in causality research on information seeking and communication in hospitality and tourism: A hybrid methodology

Haiyang Su
, Ying (Tracy) Lu
, Tong Wen

Research output: Contribution to journal › Article › peer-review

2 Scopus citations

Abstract

This paper reviews causality research on information seeking and communication within the hospitality and tourism from 186 papers by a hybrid approach combining the bibliographic coupling, and the Information-Seeking and Communication Model. Five key thematic areas emerged: sustainability, eWOM, risk and crisis management, destination brand, experience and image, menu and promotion, revealing complex interrelations and intersections among topics. The research path demonstrates diversity, with the evaluation objectives extending beyond information content and providers to include media, products and services, initial information providers, self-evaluation, other users, and expected behavior. Attributes assessed include not just utility and credibility but also cognition, emotion, and attitude, which vary significantly across topics. Theoretical contributions and research agendas derived from these distinctions are discussed.

Original language	English
Article number	101355
Journal	Journal of Hospitality and Tourism Management
Volume	65
DOIs	https://doi.org/10.1016/j.jhtm.2025.101355
State	Published - Dec 2025

Bibliographical note

Publisher Copyright:
© 2025 The Authors

Funding

This work was supported by the National Natural Science Foundation of China (Grant number: 72502051 ); the Philosophy and Social Sciences Planning Project of Guangdong Province (Grant number: GD25YSG20 ); the Chinese Government Scholarship (Grant number: 202206780018 ).

Funders	Funder number
National Natural Science Foundation of China (NSFC)	72502051
Henan Office of Philosophy and Social Science	GD25YSG20
Chinese Government Scholarship	202206780018

Keywords

Bibliometrics
Hospitality
Information search
Information sharing
Progress
Tourism

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management

Access to Document

10.1016/j.jhtm.2025.101355

Cite this

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abstract = "This paper reviews causality research on information seeking and communication within the hospitality and tourism from 186 papers by a hybrid approach combining the bibliographic coupling, and the Information-Seeking and Communication Model. Five key thematic areas emerged: sustainability, eWOM, risk and crisis management, destination brand, experience and image, menu and promotion, revealing complex interrelations and intersections among topics. The research path demonstrates diversity, with the evaluation objectives extending beyond information content and providers to include media, products and services, initial information providers, self-evaluation, other users, and expected behavior. Attributes assessed include not just utility and credibility but also cognition, emotion, and attitude, which vary significantly across topics. Theoretical contributions and research agendas derived from these distinctions are discussed.",

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AB - This paper reviews causality research on information seeking and communication within the hospitality and tourism from 186 papers by a hybrid approach combining the bibliographic coupling, and the Information-Seeking and Communication Model. Five key thematic areas emerged: sustainability, eWOM, risk and crisis management, destination brand, experience and image, menu and promotion, revealing complex interrelations and intersections among topics. The research path demonstrates diversity, with the evaluation objectives extending beyond information content and providers to include media, products and services, initial information providers, self-evaluation, other users, and expected behavior. Attributes assessed include not just utility and credibility but also cognition, emotion, and attitude, which vary significantly across topics. Theoretical contributions and research agendas derived from these distinctions are discussed.

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KW - Hospitality

KW - Information search

KW - Information sharing

KW - Progress

KW - Tourism

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Advancements in causality research on information seeking and communication in hospitality and tourism: A hybrid methodology

Abstract

Bibliographical note

Funding

Keywords

ASJC Scopus subject areas

Access to Document

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