An Exploration of a Website Design Process and Results of a Usability Study

Lauren E. Robinson, Jessica Petrey

Research output: Contribution to journalArticlepeer-review


A transition of content management systems provided Kornhauser Health Sciences Library with an opportunity to redesign the library’s website to be more user-friendly, efficient, and visually appealing. A multistage approach was taken: (1) informal interviews of various stakeholders from the library, (2) a redesign using information gained from those stakeholders, and (3) a retrospective comparative usability study. This study was conducted with the goal to inform library staff whether the redesigned website improved accuracy and efficiency of information retrieval through the completion of timed tasks. In addition, user satisfaction was measured through guided interview questions.

Original languageEnglish
Pages (from-to)56-69
Number of pages14
JournalMedical Reference Services Quarterly
Issue number1
StatePublished - Jan 2 2019

Bibliographical note

Publisher Copyright:
© 2019, Published with license by Taylor & Francis. © 2019, © The Author(s).


  • Usability
  • website design

ASJC Scopus subject areas

  • Health Informatics
  • Library and Information Sciences


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