Assessing consumer satisfaction in rehabilitation and allied health care settings

Lynn C. Koch, Phillip D. Rumrill

Research output: Contribution to journalArticlepeer-review

7 Scopus citations


This article describes the challenges that inhere to consumer satisfaction research in the fields of rehabilitation and health care, discusses strategies for improving the psychometric soundness and scientific rigor of research in this increasingly important knowledge domain, and cites several examples from the contemporary literature of measurement and design approaches that have been identified as particularly useful in gauging consumer satisfaction with services. Mixed-method and qualitative research strategies such as in-depth interviews and focus groups are emphasized as ways of broadening and deepening the field's understanding of the multi-dimensional construct of consumer satisfaction.

Original languageEnglish
Pages (from-to)357-363
Number of pages7
Issue number3
StatePublished - 2008


  • Consumer satisfaction
  • Mixed-method designs
  • Program evaluation

ASJC Scopus subject areas

  • Rehabilitation
  • Public Health, Environmental and Occupational Health


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