Assessing parental satisfaction with children's mental health services with the youth services survey for families

Sharon E. Riley, Arnold J. Stromberg, James Clark

Research output: Contribution to journalReview articlepeer-review

33 Scopus citations

Abstract

We assessed parent satisfaction with children's mental health services with a new instrument: The Youth Services Survey for Families (YSSF). The Dillman method was used to administer the survey to a random sample of 1,500 parents of Medicaid youth from Kentucky's 14 community mental health centers (CMHCs). The response rate was 37% (n = 534 parents). A factor analysis of YSSF identified five parent-perceived factors: (a) Appropriateness, (b) Outcome, (c) Participation in Treatment, (d) Access, and (e) Cultural Sensitivity. About 70% of parents reported a high level of endorsement with the Appropriateness factor, but only 47% reported high levels of endorsement with the Outcome factor. Results were interpreted as providing support for the reliability of the YSSF in evaluating children's mental health services in CMHCs.

Original languageEnglish
Pages (from-to)87-99
Number of pages13
JournalJournal of Child and Family Studies
Volume14
Issue number1
DOIs
StatePublished - Mar 2005

Bibliographical note

Copyright:
Copyright 2011 Elsevier B.V., All rights reserved.

Keywords

  • Children's mental services
  • Community mental health centers
  • Consumer satisfaction
  • Youth Services Survey for Families

ASJC Scopus subject areas

  • Developmental and Educational Psychology
  • Life-span and Life-course Studies

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