Abstract
We assessed parent satisfaction with children's mental health services with a new instrument: The Youth Services Survey for Families (YSSF). The Dillman method was used to administer the survey to a random sample of 1,500 parents of Medicaid youth from Kentucky's 14 community mental health centers (CMHCs). The response rate was 37% (n = 534 parents). A factor analysis of YSSF identified five parent-perceived factors: (a) Appropriateness, (b) Outcome, (c) Participation in Treatment, (d) Access, and (e) Cultural Sensitivity. About 70% of parents reported a high level of endorsement with the Appropriateness factor, but only 47% reported high levels of endorsement with the Outcome factor. Results were interpreted as providing support for the reliability of the YSSF in evaluating children's mental health services in CMHCs.
| Original language | English |
|---|---|
| Pages (from-to) | 87-99 |
| Number of pages | 13 |
| Journal | Journal of Child and Family Studies |
| Volume | 14 |
| Issue number | 1 |
| DOIs | |
| State | Published - Mar 2005 |
Bibliographical note
Copyright:Copyright 2011 Elsevier B.V., All rights reserved.
Keywords
- Children's mental services
- Community mental health centers
- Consumer satisfaction
- Youth Services Survey for Families
ASJC Scopus subject areas
- Developmental and Educational Psychology
- Life-span and Life-course Studies
