Bridging Digital Divides during COVID-19: Findings from the 2020-2021 Connecticut State Library Digital Inclusion Survey

This article presents findings from the 2020–2021 Connecticut State Library Digital Inclusion Survey. The primary purpose of this study was to determine what actions public libraries in Connecticut are already taking to meet the digital inclusion needs of their communities and what information and assistance they need to better meet these goals. However, since this study was launched during the COVID-19 pandemic, the author customized numerous questions to focus on how public libraries have adjusted their operations when patrons have had limited access to library buildings. Responses from public library representatives throughout the state show that libraries have used tactics such as delivering previously in-person public programs through video conferencing formats and shifting portions of their physical materials budget to support digital items.