Communication and COVID-19: Challenges in Evidence-based Healthcare Design

Kevin Real, Kirk Hamilton, Terri Zborowsky, Debbie Gregory

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


This chapter examines communication and evidence-based design (EBD) research, theory, and practice applicable to COVID-19. It also examines how frameworks of hazard control and risk perception can address pandemic responses in the design of healthcare systems. The chapter describes how the pandemic has affected typical hospital design, the use of communication technology in this new context, and how communication and EBD alter in times of crisis. Theories of public health and infection control have been driving the practice of healthcare for many years. A fundamental theory for understanding communication, COVID-19, and healthcare design would be systems theory. Risk and crisis communication scholars have long noted how the uncertainty of situations require adequate communication. Research findings indicate a relationship between built healthcare environments and patient care processes, quality, and care outcomes. The problem for epidemics and pandemics is the overwhelming number of contagious cases.

Original languageEnglish
Title of host publicationCommunicating Science in Times of Crisis
Subtitle of host publicationThe COVID-19 Pandemic
Number of pages29
ISBN (Electronic)9781119751809
StatePublished - Jan 1 2021

Bibliographical note

Publisher Copyright:
© 2021 John Wiley and Sons Inc.

ASJC Scopus subject areas

  • General Social Sciences
  • General Arts and Humanities


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