Connections and disconnections between online health information seeking and offline consequences

Yu Chi, Daqing He, Fanghui Xiao, Ning Zou

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

Online Health Information Seeking (HIS) has become pervasive with critical impacts on consumers' health. Yet, little is known about the connections between consumers' online HIS process and subsequent offline behaviors. To fill this gap, we conducted semi-structured interviews by adopting the Critical Incident Technique to understand the real-world search experiences from 24 consumers. We characterized the online HIS around source selection behaviors, information needs, and search starting-point, then further analyzed their impacts on offline emotion change and decision-making. Specifically, we identified that self-diagnosis is a common need for online HIS, where search engines are dominantly used as the starting point. More surprisingly, although mostly being viewed as helpful, online HIS might lead to consumers' extremely negative emotions and decisions. These findings deepen the understanding of consumer-centered health information seeking behaviors and provide insights for designing better interactive technologies to facilitate desirable online-offline transitions and thus promoting the outcomes of healthcare.

Original languageEnglish
Title of host publicationProceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2020
Pages73-84
Number of pages12
ISBN (Electronic)9781450375320
DOIs
StatePublished - May 18 2020
Event14th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2020 - Virtual, Online, United States
Duration: Oct 6 2020Oct 8 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference14th EAI International Conference on Pervasive Computing Technologies for Healthcare, PervasiveHealth 2020
Country/TerritoryUnited States
CityVirtual, Online
Period10/6/2010/8/20

Bibliographical note

Publisher Copyright:
© 2020 ACM.

Keywords

  • Health behavior
  • Health consumer
  • Health information seeking
  • Information needs
  • Source selection

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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