Consumer perspectives on quality of inpatient mental health services

Patricia B. Howard; Peggy El-Mallakh; Mary Kay Rayens; James J. Clark

doi:10.1016/s0883-9417(03)00096-7

Consumer perspectives on quality of inpatient mental health services

Patricia B. Howard, Peggy El-Mallakh, Mary Kay Rayens, James J. Clark

Research output: Contribution to journal › Review article › peer-review

59 Scopus citations

Abstract

This study, conducted at two public-sector psychiatric hospitals in a south-eastern state, investigated satisfaction with inpatient services and treatment outcomes among 204 hospitalized mental health consumers. A simple survey design with nonrandom sampling technique was used; instruments included the KY-CSI, the 21-item MHSIP Consumer Survey, and the CSQ-8. Respondents reported satisfaction with time available to be with other patients, staff availability, and their degree of comfort talking to staff. Areas of dissatisfaction included lack of client input into treatment planning, lack of family involvement, and lack of medication education. Providers are encouraged to include clients in all phases of treatment planning and to continue to evaluate consumer perspectives of quality services.

Original language	English
Pages (from-to)	205-217
Number of pages	13
Journal	Archives of Psychiatric Nursing
Volume	17
Issue number	5
DOIs	https://doi.org/10.1016/s0883-9417(03)00096-7
State	Published - Oct 2003

Bibliographical note

Funding Information:
Supported by the Kentucky Department for Mental Health and Mental Retardation Services (KDMHMRS) and, in part, with a grant from the Department of Health and Human Services, Public Health Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services (4 HRI SM52058-02-4).

Funding

Supported by the Kentucky Department for Mental Health and Mental Retardation Services (KDMHMRS) and, in part, with a grant from the Department of Health and Human Services, Public Health Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services (4 HRI SM52058-02-4).

Funders	Funder number
Kentucky Department for Mental Health and Mental Retardation Services
Montana Department of Public Health and Health Services
U.S. Department of Health and Human Services
Substance Abuse and Mental Health Services Administration	4 HRI SM52058-02-4

ASJC Scopus subject areas

Psychiatric Mental Health

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/s0883-9417(03)00096-7

Cite this

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title = "Consumer perspectives on quality of inpatient mental health services",

abstract = "This study, conducted at two public-sector psychiatric hospitals in a south-eastern state, investigated satisfaction with inpatient services and treatment outcomes among 204 hospitalized mental health consumers. A simple survey design with nonrandom sampling technique was used; instruments included the KY-CSI, the 21-item MHSIP Consumer Survey, and the CSQ-8. Respondents reported satisfaction with time available to be with other patients, staff availability, and their degree of comfort talking to staff. Areas of dissatisfaction included lack of client input into treatment planning, lack of family involvement, and lack of medication education. Providers are encouraged to include clients in all phases of treatment planning and to continue to evaluate consumer perspectives of quality services.",

author = "Howard, {Patricia B.} and Peggy El-Mallakh and Rayens, {Mary Kay} and Clark, {James J.}",

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AU - Rayens, Mary Kay

AU - Clark, James J.

N1 - Funding Information: Supported by the Kentucky Department for Mental Health and Mental Retardation Services (KDMHMRS) and, in part, with a grant from the Department of Health and Human Services, Public Health Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services (4 HRI SM52058-02-4).

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N2 - This study, conducted at two public-sector psychiatric hospitals in a south-eastern state, investigated satisfaction with inpatient services and treatment outcomes among 204 hospitalized mental health consumers. A simple survey design with nonrandom sampling technique was used; instruments included the KY-CSI, the 21-item MHSIP Consumer Survey, and the CSQ-8. Respondents reported satisfaction with time available to be with other patients, staff availability, and their degree of comfort talking to staff. Areas of dissatisfaction included lack of client input into treatment planning, lack of family involvement, and lack of medication education. Providers are encouraged to include clients in all phases of treatment planning and to continue to evaluate consumer perspectives of quality services.

AB - This study, conducted at two public-sector psychiatric hospitals in a south-eastern state, investigated satisfaction with inpatient services and treatment outcomes among 204 hospitalized mental health consumers. A simple survey design with nonrandom sampling technique was used; instruments included the KY-CSI, the 21-item MHSIP Consumer Survey, and the CSQ-8. Respondents reported satisfaction with time available to be with other patients, staff availability, and their degree of comfort talking to staff. Areas of dissatisfaction included lack of client input into treatment planning, lack of family involvement, and lack of medication education. Providers are encouraged to include clients in all phases of treatment planning and to continue to evaluate consumer perspectives of quality services.

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Consumer perspectives on quality of inpatient mental health services

Abstract

Bibliographical note

Funding

ASJC Scopus subject areas

UN SDGs

Access to Document

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