Consumer reactions to price discounts across online shopping experiences

Daniel Sheehan, David M. Hardesty, Alexander H. Ziegler, Haipeng (Allan) Chen

Research output: Contribution to journalArticlepeer-review

43 Scopus citations

Abstract

Consumers generally encounter a multitude of price discounts during a single visit to a retailers’ website, yet past research has predominantly examined price discounts in a singular manner. We examine how the influence of a price discount's magnitude on consumer purchase intentions evolves during an online shopping trip. In doing so, we demonstrate that a price discount's magnitude is less predictive of consumers’ purchase intentions earlier, but it becomes more predictive later, during an online shopping trip. Thus, placing shallow price discounts early in a shopping visit may enhance the effectiveness of a firm's portfolio of price discounts.

Original languageEnglish
Pages (from-to)129-138
Number of pages10
JournalJournal of Retailing and Consumer Services
Volume51
DOIs
StatePublished - Nov 2019

Bibliographical note

Publisher Copyright:
© 2019 Elsevier Ltd

Keywords

  • In-store decision-making
  • Latitude of acceptance
  • Price discounts
  • Reference points
  • Shopper marketing

ASJC Scopus subject areas

  • Marketing

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