Consumer willingness to pay for pharmacy services: An updated review of the literature

Jacob T. Painter, Laura Gressler, Niranjan Kathe, S. Lane Slabaugh, Karen Blumenschein

Research output: Contribution to journalReview articlepeer-review

15 Scopus citations


Background: Quantifying the value of pharmacy services is imperative for the profession as it works to establish an expanded role within evolving health care systems. The literature documents the work that many have contributed toward meeting this goal. To date, however, the preponderance of evidence evaluates the value of pharmacist services to third-party payers; few published studies address the value that consumers place on these services. Objectives: In 1999, a review of studies that used the contingent valuation method to value pharmacy services was published. The objective of this manuscript is to provide an update of that review. Methods: Relevant studies published in the English language were identified searching MEDLINE, ECONLIT and International Pharmaceutical Abstracts databases from January 1999 to November 2017. Only studies that specifically elicited willingness to pay for a community pharmacist provided service from actual or potential consumers were included. Results: Thirty-one studies using the contingent valuation method to value pharmacy services were identified using the search strategy outlined. These studies included surveys in different demographic and geographic populations and valuing various pharmacy services. Conclusions: Improving the quality of studies using contingent valuation to value pharmacy services will aid the profession in marketing pharmacy services to consumers, and may assist practitioners who wish to implement various pharmacy services in their practice settings. A limited number of studies have been conducted, but the quality of contingent valuation studies valuing pharmacist services is improving. Understanding the pharmacy services that consumers value, and understanding the level of their monetary willingness to pay for those services will be crucial as the profession continues to work toward establishing a sustainable and economically viable role within the evolving health care systems.

Original languageEnglish
Pages (from-to)1091-1105
Number of pages15
JournalResearch in Social and Administrative Pharmacy
Issue number12
StatePublished - Dec 2018

Bibliographical note

Funding Information:
This research was funded by a grant from the NCPA Foundation . The authors are grateful to Chris Malloy, Corey Thomas and Patricia Freeman for assistance in preparing this manuscript.

Publisher Copyright:
© 2018

ASJC Scopus subject areas

  • Pharmacy
  • Pharmaceutical Science


Dive into the research topics of 'Consumer willingness to pay for pharmacy services: An updated review of the literature'. Together they form a unique fingerprint.

Cite this