Abstract
This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses unveiled the potential of factors surrounding positive activation, positive deactivation, and cognitive evaluation to serve as key determinants of satisfaction of e-scooter riders. Furthermore, a structural equation model (SEM) was estimated to identify the impact of user- and trip-related characteristics on travel satisfaction. The results of the SEM showed that older and high-income riders, those with good self-reported physical condition, riders of private e-scooters and leisure travelers are more likely to perceive greater satisfaction by the use of their e-scooters. The findings of this study overall contribute to the current state-of-knowledge relating to travel satisfaction and pave the way for potential policy actions that could improve users’ experience with e-scooters and enhance the overall attractiveness of micromobility in the pathway towards sustainable and inclusive mobility.
Original language | English |
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Article number | 100853 |
Journal | Travel Behaviour and Society |
Volume | 37 |
DOIs | |
State | Published - Oct 2024 |
Bibliographical note
Publisher Copyright:© 2024 Hong Kong Society for Transportation Studies
Keywords
- E-scooters
- Micromobility
- Shared mobility
- Structural Equation Model (SEM)
- Travel satisfaction
ASJC Scopus subject areas
- Geography, Planning and Development
- Transportation