Discovering childcare providers’ coaching needs with design thinking techniques

Joanne P. Rojas; John B. Nash; Beth S. Rous

doi:10.1080/03004430.2017.1336166

Discovering childcare providers’ coaching needs with design thinking techniques

Research output: Contribution to journal › Article › peer-review

1 Scopus citations

Abstract

Design thinking techniques, including empathetic interviews, provide a promising new methodology for enhancing the quality of childcare services. This human-centred approach seeks to address complex problems with a deliberate, thoughtful solution-seeking process [Brown, T. (2008, June). Design thinking. Harvard Business Review. Retrieved from http://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design_Thinking.pdf]. This process includes several iterative phases: discovery, interpretation, ideation, experimentation, and evolution. Empathetic interviews were used to identify underlying needs of childcare providers and their technical assistance coaches. The empathetic interview and the prototype development processes used to address the needs of providers are detailed. This technique holds promise for those responsible for designing, implementing, and refining coaching services, as well as nurturing the relationships between those delivering childcare services and those providing technical assistance services. The implications of design thinking for coaching will be explored, and practical tips for implementing these techniques across contexts shared.

Original language	English
Pages (from-to)	613-624
Number of pages	12
Journal	Early Child Development and Care
Volume	189
Issue number	4
DOIs	https://doi.org/10.1080/03004430.2017.1336166
State	Published - Mar 21 2019

Bibliographical note

Publisher Copyright:
© 2017, © 2017 Informa UK Limited, trading as Taylor & Francis Group.

Funding

This work was supported in part by the Kentucky Race to the Top Early Learning Challenge (RTT-ELC) initiative [Grant Award Number: S412A130045]. The contents of this article were developed under a grant from the United States Department of Education. However, the contents of this article do not necessarily represent the policy of the U.S. Department of Education, and you should not assume endorsement by the Federal Government. This work was supported in part by the Kentucky Race to the Top Early Learning Challenge (RTT-ELC) initiative [Grant Award Number: S412A130045]. The contents of this article were developed under a grant from the United States Department of Education.

Funders	Funder number
Federal Government of Nigeria
Kentucky Race	S412A130045
Top Early Learning Challenge
U.S. Department of Education, OSERS

Keywords

Design thinking
childcare coaching
empathetic interview
quality rating and improvement system

ASJC Scopus subject areas

Social Psychology
Developmental and Educational Psychology
Pediatrics

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10.1080/03004430.2017.1336166

Cite this

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Discovering childcare providers’ coaching needs with design thinking techniques

Abstract

Bibliographical note

Funding

Keywords

ASJC Scopus subject areas

Access to Document

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