Does it pay to recall your product early? An empirical investigation in the automobile industry

Meike Eilert, Satish Jayachandran, Kartik Kalaignanam, Tracey A. Swartz

Research output: Contribution to journalArticlepeer-review

78 Scopus citations

Abstract

Defective products are often recalled to limit harm to consumers and damage to the firm. However, little is known about why the timing of product recalls varies after an investigation is opened. Likewise, there is little evidence on whether recall timing affects stock markets. This study tests the effect of problem severity on time to recall, the role of brand characteristics in moderating this relationship, and the stock market impact of time to recall. The authors test the hypotheses on a sample of 381 recall investigations in the automobile industry between 1999 and 2012. The results show that although problem severity increases time to recall, this relationship is weaker when the brand under investigation (1) has a strong reputation for reliability and (2) has experienced severe recalls in the recent past. However, the relationship between problem severity and time to recall is stronger when the brand is diverse. Importantly, the results reveal that stock markets punish recall delays. The study suggests that time to recall has significant implications for managers and policy makers.

Original languageEnglish
Pages (from-to)111-129
Number of pages19
JournalJournal of Marketing
Volume81
Issue number3
DOIs
StatePublished - May 2017

Bibliographical note

Publisher Copyright:
© 2017, American Marketing Association.

Keywords

  • Brand diversification
  • Brand reliability
  • Product recalls
  • Stock market performance
  • Time to recall

ASJC Scopus subject areas

  • Business and International Management
  • Marketing

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