Emojis and assertive environmental messages in social media campaigns

Tae Hyun Baek, Seeun Kim, Sukki Yoon, Yung Kyun Choi, Dongwon Choi, Hyejin Bang

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

Purpose: The authors aim to examine how emojis interact with assertiveness in social media posts to encourage social media engagement and cooperation in environmental campaigns. Design/methodology/approach: Two experiments were used to test three hypotheses. Findings: Study 1 shows that when assertive Twitter messages include the smiley-face emoji, study participants indicate stronger social media engagement and behavioral intentions to recycle used jeans. In Study 2, participants indicate stronger social media engagement and behavioral intentions to sign a petition for reducing plastic pollution when (non) assertive Facebook messages (do not) include emojis. Originality/value: The current research advances our understanding about how emojis interact with assertive and nonassertive message tonality in environmental social media campaigns. This research also provides new insights showing that positive emotion is the psychological mechanism underlying matching effects of emoji and message assertiveness.

Original languageEnglish
Pages (from-to)988-1002
Number of pages15
JournalInternet Research
Volume32
Issue number3
DOIs
StatePublished - May 9 2022

Bibliographical note

Funding Information:
Funding: This work was supported by the University of Kentucky's Research and Creative Activities Program.

Publisher Copyright:
© 2021, Emerald Publishing Limited.

Keywords

  • Emoji
  • Environmental campaign
  • Message assertiveness
  • Social media engagement
  • Sustainable intentions

ASJC Scopus subject areas

  • Communication
  • Sociology and Political Science
  • Economics and Econometrics

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