While previous public management research has focused on how leadership, managerial behavior, job characteristics, and human resource management policies influence employee attitudes and behavior, we know little about the role of the external environment (both perceived and actual). By comparison, research on the external environment of public organizations has mostly focused on performance, organizational structure, and goal ambiguity. This article connects these two streams of research, develops a theoretical model to examine whether perceived environmental support (PES) influences employee engagement and considers the moderating roles of public opinion, media, and political salience. The findings suggest that PES does matter for the level of employee engagement and that this influence is moderated by political salience. This in turn has implications for how public organizations motivate their employees, manage their external reputations, and navigate their external environments. The paper ends with a discussion of the theoretical and practical implications of the findings and limitations of the study.
|Number of pages||16|
|Journal||American Review of Public Administration|
|State||Published - Sep 2021|
Bibliographical noteFunding Information:
The author would like to acknowledge the three anonymous reviewers for their constructive comments and Melody Herrington (Oxford Comma Copyediting) for excellent copy editing. Many thanks are also due to Ruth Winecoff (for gracious help with coding news articles), and Anthony DeMattee for offering comments on an early draft of the paper. The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This research was supported by the National University of Singapore (Tier 1 Ministry of Education Grant R-000-344-133).
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This research was supported by the National University of Singapore (Tier 1 Ministry of Education Grant R-000-344-133).
© The Author(s) 2021.
- employee engagement
- public opinion
ASJC Scopus subject areas
- Sociology and Political Science
- Public Administration