Enhancing Evidence Synthesis Services: Leveraging Data for Improved Workflow and Collaboration

Over the past five years our medical library's evidence synthesis/systematic review services have undergone remarkable growth and transformation. Starting with just two librarians, we have expanded to a model where all librarians are now required to participate in reviews. Initially we used AirTable, a time management tool, to track time and outputs of the service but have recently transitioned to Asana, a project management tool. This move has allowed us to leverage Asana's capabilities to streamline task management, facilitate communication among team members, and provide real-time updates on project progress. The data collected over these years has been instrumental in informing best practices, improving workflows, adapting our service model, dispersing workloads, and ensuring the highest quality of support for our researchers. We will discuss how Asana can be utilized to enhance collaboration and efficiency, as well as techniques for employing tools like Asana in designing data collection for model change and automating a waitlist. To demonstrate applicability and reusability of our method for all types of libraries, we will provide a timeline and description of changes to our services and tools. We will briefly highlight future directions based on our data collection and showcase our current automated reporting dashboards.