Guidelines to incorporate a clinician user experience (UX) into the design of patient-operated mHealth

Harry Tunnell, Anthony Faiola, Davide Bolchini

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

This interactivity demonstration paper highlights how a patient-operated mHealth solution can be designed to improve clinician understanding of a patient's health status during a first face-to-face encounter. Patients can use smartphones to retrieve difficult-to-recall-from memory personal health information. This provides an opportunity to improve patient-clinician collaboration. To explore this idea, a mixed method study with 12 clinicians in a simulated encounter was conducted. A smartphone personal health record was prototyped and used for an experimental study. Communication, efficiency, and effectiveness was improved for clinicians who experienced the prototype. Study outcomes included a validated set of design guidelines for mHealth tools to support better patient-clinician communication.

Original languageEnglish
Title of host publicationCHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
Subtitle of host publicationExplore, Innovate, Inspire
Pages385-388
Number of pages4
ISBN (Electronic)9781450346566
DOIs
StatePublished - May 6 2017
Event2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 - Denver, United States
Duration: May 6 2017May 11 2017

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
VolumePart F127655

Conference

Conference2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017
Country/TerritoryUnited States
CityDenver
Period5/6/175/11/17

Bibliographical note

Publisher Copyright:
Copyright © 2017 by the Association for Computing Machinery, Inc. (ACM).

Keywords

  • Design guidelines
  • Health information technology (HIT)
  • MHealth
  • Personal health record (PHR)
  • Secondary user experience (UX)

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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