TY - JOUR
T1 - Heuristics for broader assessment of effectiveness and usability in technology- mediated technical communication
AU - Grice, Roger A.
AU - Bennett, Audrey G.
AU - Fernheimer, Janice W.
AU - Geisler, Cheryl
AU - Krull, Robert
AU - Lutzky, Raymond A.
AU - Rolph, Matthew G.J.
AU - Search, Patricia
AU - Zappen, James P.
PY - 2013/2
Y1 - 2013/2
N2 - Purpose: To offer additional tools for the assessment of effectiveness and usability in technology-mediated communication based in established heuristics. Method: An interdisciplinary group of researchers at Rensselaer Polytechnic Institute selected five disparate examples of technology-mediated communication, formally evaluated each using contemporary heuristics, and then engaged in an iterative design process to arrive at an expanded toolkit for in depth analyses. Results: A set of heuristics and operationalized metrics for the deeper analysis of a broader scope of contemporary technology-mediated communication. Conclusions: The continual evolution of communication, including the emergence of new, interactive media, provides a challenging opportunity to identify effective approaches and techniques. There are benefits to a renewed focus on relationships between people and between people and information, and we offer additional criteria and metrics to supplement established means of heuristic analysis.
AB - Purpose: To offer additional tools for the assessment of effectiveness and usability in technology-mediated communication based in established heuristics. Method: An interdisciplinary group of researchers at Rensselaer Polytechnic Institute selected five disparate examples of technology-mediated communication, formally evaluated each using contemporary heuristics, and then engaged in an iterative design process to arrive at an expanded toolkit for in depth analyses. Results: A set of heuristics and operationalized metrics for the deeper analysis of a broader scope of contemporary technology-mediated communication. Conclusions: The continual evolution of communication, including the emergence of new, interactive media, provides a challenging opportunity to identify effective approaches and techniques. There are benefits to a renewed focus on relationships between people and between people and information, and we offer additional criteria and metrics to supplement established means of heuristic analysis.
KW - Assessing usability
KW - Design heuristics
KW - Technology-mediated communication
KW - Usability metrics
KW - Usability toolkit
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M3 - Article
AN - SCOPUS:84875330278
SN - 0049-3155
VL - 60
SP - 3
EP - 27
JO - Technical Communication
JF - Technical Communication
IS - 1
ER -