Informal communication, sustainability, and the public writing work of organizations

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

8 Scopus citations

Abstract

Distributed work via social software increasingly functions as regularized discourse within organizations. Social software supports a kind of interstitial organizational writing practice, where knowledge workers publicly enact both personal and organizational discourses that foster and help sustain both personal and professional relationships. This paper details findings from two qualitative studies of social software as organizational, public writing work, exploring the role of microblogging in seeding knowledge assets and extending organizational relationships. I argue based on findings from these studies that informal communication via public, interstitial writing practices plays an important role in fostering the distribution and sustainability of organizational knowledge work.

Original languageEnglish
Title of host publication2011 IEEE International Professional Communication Conference, IPCC 2011
DOIs
StatePublished - 2011
Event2011 IEEE International Professional Communication Conference, IPCC 2011 - Cincinnati, OH, United States
Duration: Oct 17 2011Oct 19 2011

Publication series

NameIEEE International Professional Communication Conference

Conference

Conference2011 IEEE International Professional Communication Conference, IPCC 2011
Country/TerritoryUnited States
CityCincinnati, OH
Period10/17/1110/19/11

Keywords

  • informal communication
  • microblogging
  • phatic
  • tummeling
  • Twitter
  • writing work

ASJC Scopus subject areas

  • Communication
  • Engineering (all)

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