Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology

Sue Yeon Syn, Donghee Sinn, Sujin Kim

Research output: Contribution to journalArticlepeer-review

Abstract

Public libraries needed to quickly address the new challenges brought by COVID-19 to continue their services. This study aimed to understand innovative public library services during the pandemic and provide a typology that represent their services. Twitter messages of 12 large public libraries were analyzed to identify library services. A total of 751 Tweets were coded with thematic tags by service types and innovative approaches. Using the social innovation typology by Winberry and Potnis (2021), their typology was revised to show public libraries' innovative services under the emergency circumstances. The findings suggested significant differences within social innovation categories and newly emerged themes. The revised social innovation typology developed from Twitter data during the pandemic includes nine major categories of public libraries' innovative service types and provides updated insights into how public libraries continue to serve as important community resources using innovative approaches. The revised typology will be useful for future research in describing future innovation and assessing the endurance of pandemic-era service innovations.

Original languageEnglish
Article number101248
JournalLibrary and Information Science Research
Volume45
Issue number3
DOIs
StatePublished - Jul 2023

Bibliographical note

Publisher Copyright:
© 2023 Elsevier Inc.

Keywords

  • Innovation typology
  • Innovative public library services
  • Library innovation
  • Public library services
  • Twitter

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

Fingerprint

Dive into the research topics of 'Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology'. Together they form a unique fingerprint.

Cite this