Instructor accounts and sincere amends following integrity- and competence-based misbehavior

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

The purpose of this study was to investigate instructor messages following perceived misbehavior, as well as students’ desired communication. Specifically, this study extends literature on accounts and sincere amends into the college classroom. Student descriptions of actual and desired instructor responses suggest that instructors most often disregard misbehaviors, while students most often desire apologies and/or offers of compensation. Students wanted compensation following competence-based misbehaviors and apologies following integrity-based misbehaviors. Competence-based misbehaviors were viewed as less severe than integrity-based misbehaviors and were more likely to be followed by sincere amends. Students were more likely to enroll in future classes with an instructor who utilized sincere amends messages. Practical implications for instructor communication and teacher training are discussed.

Original languageEnglish
Pages (from-to)71-91
Number of pages21
JournalCommunication Education
DOIs
StatePublished - 2020

Bibliographical note

Publisher Copyright:
© 2020, © 2020 National Communication Association.

Keywords

  • accounts
  • competence-based violation
  • instructor misbehavior
  • integrity-based violation
  • misbehavior severity

ASJC Scopus subject areas

  • Communication
  • Education
  • Language and Linguistics

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