Investigating a Design Space for Developing Design Thinking in Electronic Healthcare Records

Ilyasse Belkacem, Isabelle Pecci, Anthony Faiola, Benoît Martin

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


In recent years, most hospitals have introduced an Electronic Health Record (EHR) systems to replace paper patient records. The satisfaction with these systems was lower than expected due to the poor organization of system data and the difficulty with obtaining actionable information. Data visualization and interface design are not as advanced in some parts of clinical medicine as it is in other scientific disciplines and commercial industries. In addition, the designers of electronic health record interfaces are confronted with a dizzying array of design choices. In this paper, we propose an 8-dimensional design space to provide a framework when designing interfaces for accessing a patient’s record. We present our methodology to define this design space: first we used the 5W1H method to set the dimensions, then we studied existing systems and interviewed doctors to define main values or categories of each dimension, we present many illustrative examples of these categories. Finally, we showcase the utility of our work for designers of EHR systems through a scenario. Overall, our design space can help building systems which will improve health data visualization and interface design.

Original languageEnglish
Title of host publicationHCI International 2020 - Late Breaking Papers
Subtitle of host publicationUser Experience Design and Case Studies - 22nd HCI International Conference, HCII 2020, Proceedings
EditorsConstantine Stephanidis, Aaron Marcus, Elizabeth Rosenzweig, Pei-Luen Patrick Rau, Abbas Moallem, Matthias Rauterberg
Number of pages23
StatePublished - 2020
Event22nd International Conference on Human-Computer Interaction,HCII 2020 - Copenhagen, Denmark
Duration: Jul 19 2020Jul 24 2020

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12423 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference22nd International Conference on Human-Computer Interaction,HCII 2020

Bibliographical note

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.


  • Design space
  • Electronic health record
  • Interface

ASJC Scopus subject areas

  • Theoretical Computer Science
  • General Computer Science


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