TY - JOUR
T1 - Investigating the influences of person centredness and source qualifications on patient-provider communication through EMR systems
AU - Dai, Minhao
AU - Giles, Steven M.
AU - Harrington, Nancy Grant
N1 - Publisher Copyright:
Copyright © 2016 Inderscience Enterprises Ltd.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2016
Y1 - 2016
N2 - Since 2009, patients have had increasing opportunities to use online media for communicating with their physicians. The primary purpose of this study was to investigate the influences of two factors-person centredness and healthcare provider qualifications-on outcomes related to patient-provider communication through EMR systems. We designed a 3 × 2 factorial study to examine the effects of person centredness and source qualifications (MD, PA) on patient satisfaction and adherence intentions, as well as perceived healthcare provider credibility, assertiveness, and responsiveness. Participants (n = 148) completed an online questionnaire after reading a hypothetical email conversation with a healthcare provider. Results revealed main effects of person centredness on satisfaction, adherence intentions, perceived assertiveness, and perceived responsiveness, as well as significant main effects of source qualifications on source credibility and perceived assertiveness. Results also revealed significant interaction effects between person centredness and source qualifications on all outcomes but perceived assertiveness. Practical implications are discussed.
AB - Since 2009, patients have had increasing opportunities to use online media for communicating with their physicians. The primary purpose of this study was to investigate the influences of two factors-person centredness and healthcare provider qualifications-on outcomes related to patient-provider communication through EMR systems. We designed a 3 × 2 factorial study to examine the effects of person centredness and source qualifications (MD, PA) on patient satisfaction and adherence intentions, as well as perceived healthcare provider credibility, assertiveness, and responsiveness. Participants (n = 148) completed an online questionnaire after reading a hypothetical email conversation with a healthcare provider. Results revealed main effects of person centredness on satisfaction, adherence intentions, perceived assertiveness, and perceived responsiveness, as well as significant main effects of source qualifications on source credibility and perceived assertiveness. Results also revealed significant interaction effects between person centredness and source qualifications on all outcomes but perceived assertiveness. Practical implications are discussed.
KW - Adherence
KW - Comforting communication
KW - E-health
KW - EMR
KW - Electronic medical record
KW - Patient satisfaction
KW - Patient-provider communication
KW - Person centredness
KW - Source qualification
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U2 - 10.1504/IJEH.2016.078734
DO - 10.1504/IJEH.2016.078734
M3 - Article
AN - SCOPUS:84986223728
VL - 9
SP - 1
EP - 18
IS - 1
ER -