Knowing what we know: Supporting knowledge creation and sharing in social networks

Rob Cross, Andrew Parker, Laurence Prusak, Stephen P. Borgatti

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

6 Scopus citations


This chapter focuses on how four important drivers-awareness, access, engagement, and safety -influence how knowledge travels across informal networks. It describes a research program to determine the means for improving employees' ability to create and share knowledge in important social networks. In the first phase of the research, characteristics of relationships that forty managers relied on for learning and knowledge sharing in important projects were assessed. In the second phase, social network analysis was employed to map these dimensions of relationships among strategically important networks of people in various organizations. Working with a consortium of Fortune 500 companies and government organizations, empirical support for relational characteristics that facilitate knowledge creation and sharing in social networks was developed as well as insight into social and technical interventions to facilitate knowledge flow in these networks.

Original languageEnglish
Title of host publicationCreating Value with Knowledge
Subtitle of host publicationInsights from the IBM Institute for Business Value
ISBN (Electronic)9780199835751
StatePublished - Oct 1 2005


  • Access
  • Awareness
  • Engagement
  • Managers
  • Safety

ASJC Scopus subject areas

  • Economics, Econometrics and Finance (all)


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