Abstract
Objective To describe the communication behaviors identified by nurses as key to a competent patient handoff at change of shift. Data Sources Qualitative analysis of nurse descriptions of best and worst handoffs from the incoming and outgoing nursing perspective. Conclusion Competent, quality nursing handoffs include specific information exchange and socioemotional (relational) communication behaviors. Implications for Nursing Practice A communication-based perspective may be useful in establishing handoff routines that reduce communication-related patient care errors and foster a positive nursing environment.
| Original language | English |
|---|---|
| Pages (from-to) | 536-543 |
| Number of pages | 8 |
| Journal | Seminars in Oncology Nursing |
| Volume | 33 |
| Issue number | 5 |
| DOIs | |
| State | Published - Dec 2017 |
Bibliographical note
Publisher Copyright:© 2017
Keywords
- information exchange
- medical communication competence
- nurse shift report
- patient handoff
- relational communication
- socioemotional communication
ASJC Scopus subject areas
- Oncology(nursing)