Predictors of Satisfaction Among Adult Recipients of Medicaid Mental Health Services

Patricia B. Howard, Mary Kay Rayens, Peggy El-Mallakh, James J. Clark

Research output: Contribution to journalArticlepeer-review

18 Scopus citations


This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.

Original languageEnglish
Pages (from-to)257-269
Number of pages13
JournalArchives of Psychiatric Nursing
Issue number5
StatePublished - Oct 2007

Bibliographical note

Funding Information:
This study was funded by the Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services (grant no. 4HRI SM52058-02-4).

ASJC Scopus subject areas

  • Psychiatric Mental Health


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