Predictors of Satisfaction Among Adult Recipients of Medicaid Mental Health Services

Patricia B. Howard; Mary Kay Rayens; Peggy El-Mallakh; James J. Clark

doi:10.1016/j.apnu.2007.06.004

Predictors of Satisfaction Among Adult Recipients of Medicaid Mental Health Services

Patricia B. Howard, Mary Kay Rayens, Peggy El-Mallakh, James J. Clark

Research output: Contribution to journal › Article › peer-review

18 Scopus citations

Abstract

This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.

Original language	English
Pages (from-to)	257-269
Number of pages	13
Journal	Archives of Psychiatric Nursing
Volume	21
Issue number	5
DOIs	https://doi.org/10.1016/j.apnu.2007.06.004
State	Published - Oct 2007

Bibliographical note

Funding Information:
This study was funded by the Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services (grant no. 4HRI SM52058-02-4).

ASJC Scopus subject areas

Psychiatric Mental Health

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1016/j.apnu.2007.06.004

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title = "Predictors of Satisfaction Among Adult Recipients of Medicaid Mental Health Services",

abstract = "This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.",

author = "Howard, {Patricia B.} and Rayens, {Mary Kay} and Peggy El-Mallakh and Clark, {James J.}",

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AU - Rayens, Mary Kay

AU - El-Mallakh, Peggy

AU - Clark, James J.

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N2 - This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.

AB - This study measured service satisfaction, perceptions of service quality and general health, and overall quality of care among 787 adult recipients of Medicaid mental health services. Methods included cross-sectional retrospective design and stratified random sampling technique. Respondents were satisfied with consumer-provider relationships and were dissatisfied with functional outcomes resulting from treatment. Satisfaction was positively correlated with ratings of mental health care and the mental health component score of the SF-12. Predictors of satisfaction included ratings of mental health care and overall health. Recommendations include coordination of services that promote patient functioning and measurement of consumer satisfaction as an indicator of quality.

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Predictors of Satisfaction Among Adult Recipients of Medicaid Mental Health Services

Abstract

Bibliographical note

ASJC Scopus subject areas

UN SDGs

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