Proactive Prioritization of App Issues via Contrastive Learning

Moghis Fereidouni, Adib Mosharrof, Umar Farooq, A. B. Siddique

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

Abstract

Mobile app stores produce a tremendous amount of data in the form of user reviews, which is a huge source of user requirements and sentiments; such reviews allow app developers to proactively address issues in their apps. However, only a small number of reviews capture common issues and sentiments which creates a need for automatically identifying prominent reviews. Unfortunately, most existing work in text ranking and popularity prediction focuses on social contexts where other signals are available, which renders such works ineffective in the context of app reviews. In this work, we propose a new framework, PPrior, that enables proactive prioritization of app issues through identifying prominent reviews (ones predicted to receive a large number of votes in a given time window). Predicting highly-voted reviews is challenging given that, unlike social posts, social network features of users are not available. Moreover, there is an issue of class imbalance, since a large number of user reviews receive little to no votes. PPrior employs a pre-trained T5 model and works in three phases. Phase one adapts the pre-trained T5 model to the user reviews data in a self-supervised fashion. In phase two, we leverage contrastive training to learn a generic and task-independent representation of user reviews. Phase three uses radius neighbors classifier t o m ake t he final predictions. This phase also uses FAISS index for scalability and efficient search. To conduct extensive experiments, we acquired a large dataset of over 2.1 million user reviews from Google Play. Our experimental results demonstrate the effectiveness of the proposed framework when compared against several state-of-the-art approaches. Moreover, the accuracy of PPrior in predicting prominent reviews is comparable to that of experienced app developers.

Original languageEnglish
Title of host publicationProceedings - 2022 IEEE International Conference on Big Data, Big Data 2022
EditorsShusaku Tsumoto, Yukio Ohsawa, Lei Chen, Dirk Van den Poel, Xiaohua Hu, Yoichi Motomura, Takuya Takagi, Lingfei Wu, Ying Xie, Akihiro Abe, Vijay Raghavan
Pages535-544
Number of pages10
ISBN (Electronic)9781665480451
DOIs
StatePublished - 2022
Event2022 IEEE International Conference on Big Data, Big Data 2022 - Osaka, Japan
Duration: Dec 17 2022Dec 20 2022

Publication series

NameProceedings - 2022 IEEE International Conference on Big Data, Big Data 2022

Conference

Conference2022 IEEE International Conference on Big Data, Big Data 2022
Country/TerritoryJapan
CityOsaka
Period12/17/2212/20/22

Bibliographical note

Publisher Copyright:
© 2022 IEEE.

Keywords

  • App reviews
  • app analysis
  • automatic app issues prioritization

ASJC Scopus subject areas

  • Modeling and Simulation
  • Computer Networks and Communications
  • Information Systems
  • Information Systems and Management
  • Safety, Risk, Reliability and Quality
  • Control and Optimization

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