Reference is Neither Here Nor There: A Snapshot of SMS Reference Services

Amy Vecchione, Margie Ruppel

Research output: Contribution to journalArticlepeer-review

5 Scopus citations

Abstract

This article presents results from an anonymous, non-scientific, Web-based poll that aimed to learn more about how libraries and their user groups are using short messaging service reference. The results of this survey present the perspectives of librarians regarding short messaging service reference and will help libraries decide whether to offer this service and learn the best practices. Although short messaging service reference can be easily implemented and has the potential to reach a large user base, libraries face barriers to offering short messaging service reference. These results present librarians' experiences of implementing this new reference tool.

Original languageEnglish
Pages (from-to)355-372
Number of pages18
JournalReference Librarian
Volume53
Issue number4
DOIs
StatePublished - Oct 2012

Keywords

  • libraries
  • mobile services
  • SMS reference
  • texting
  • virtual reference

ASJC Scopus subject areas

  • Library and Information Sciences

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