Service Delivery: a Postmodern Perspective

Chris Manolis; Robert D. Winsor; Scott W. Kelley

doi:10.1007/978-3-319-13144-3_12

Service Delivery: a Postmodern Perspective

Chris Manolis, Robert D. Winsor, Scott W. Kelley

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

1 Scopus citations

Abstract

This analysis aims to highlight the impact of the partial employee on the service delivery process. Although the services literature has explored the notion of the partial employee, postmodern thought offers a fresh perspective for further developing the partial employee notion.

Original language	English
Title of host publication	Developments in Marketing Science
Subtitle of host publication	Proceedings of the Academy of Marketing Science
Pages	51-55
Number of pages	5
DOIs	https://doi.org/10.1007/978-3-319-13144-3_12
State	Published - 2015

Publication series

Name	Developments in Marketing Science: Proceedings of the Academy of Marketing Science
ISSN (Print)	2363-6165
ISSN (Electronic)	2363-6173

Bibliographical note

Publisher Copyright:
© 2015, The Academy of Marketing Science.

Keywords

Consumer Research
Service Customer
Service Employee
Service Organization
Service Quality

ASJC Scopus subject areas

Marketing
Strategy and Management

Access to Document

10.1007/978-3-319-13144-3_12

Cite this

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title = "Service Delivery: a Postmodern Perspective",

abstract = "This analysis aims to highlight the impact of the partial employee on the service delivery process. Although the services literature has explored the notion of the partial employee, postmodern thought offers a fresh perspective for further developing the partial employee notion.",

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author = "Chris Manolis and Winsor, {Robert D.} and Kelley, {Scott W.}",

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Service Delivery: a Postmodern Perspective. / Manolis, Chris; Winsor, Robert D.; Kelley, Scott W.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science. 2015. p. 51-55 (Developments in Marketing Science: Proceedings of the Academy of Marketing Science).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AU - Winsor, Robert D.

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KW - Service Customer

KW - Service Employee

KW - Service Organization

KW - Service Quality

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Service Delivery: a Postmodern Perspective

Abstract

Publication series

Bibliographical note

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this