Service delivery using consumer staff in a mobile crisis assessment program

John S. Lyons, Judith A. Cook, Amity R. Ruth, Marc Karver, Nancy B. Slagg

Research output: Contribution to journalArticlepeer-review

39 Scopus citations


Interest has developed in the use of mental health consumers as staff members in community programs for persons with serious mental illness. The present study investigates consumer service delivery in a mobile assessment program designed to assist homeless people with severe psychiatric disorders. Consumer and non-consumer staff were generally comparable. Results suggest that consumer staff engaged in more street outreach and were less often dispatched for emergencies. There was a trend for consumer staff to be more likely to certify their clients for psychiatric hospitalization. In sum, consumer staff appear to provide a valuable contribution to this form of service delivery.

Original languageEnglish
Pages (from-to)33-40
Number of pages8
JournalCommunity Mental Health Journal
Issue number1
StatePublished - Feb 1996

ASJC Scopus subject areas

  • Health(social science)
  • Public Health, Environmental and Occupational Health
  • Psychiatry and Mental health


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