Structured brainstorming helps home network managers transcend technical language barriers to express their needs

Cathy D. Emery; Michelle Sublette; C. Melody Carswell; K. L. Calvert

doi:10.1177/1541931213601298

Structured brainstorming helps home network managers transcend technical language barriers to express their needs

Cathy D. Emery, Michelle Sublette, C. Melody Carswell, K. L. Calvert

Research output: Contribution to journal › Conference article › peer-review

Abstract

Managing home networks is fraught with usability challenges due, in part, to the adoption of conventions, tools, and terminology meant for professional network administration. Eliciting user needs is challenging because of the gulf between the language used by network professionals and the less precise, unstandardized terms used by home administrators. Here we modify a traditional Structured Brainstorming (SB) technique to help circumvent these thorny communication problems. We describe our specific implementation and provide a sample of the information obtained from our SB sessions.

Original language	English
Pages (from-to)	1283-1287
Number of pages	5
Journal	Proceedings of the Human Factors and Ergonomics Society
DOIs	https://doi.org/10.1177/1541931213601298
State	Published - 2016
Event	Human Factors and Ergonomics Society 2016 International Annual Meeting, HFES 2016 - Washington, United States Duration: Sep 19 2016 → Sep 23 2016

Bibliographical note

Publisher Copyright:
Copyright 2016 by Human Factors and Ergonomics Society.

ASJC Scopus subject areas

Human Factors and Ergonomics

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10.1177/1541931213601298

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title = "Structured brainstorming helps home network managers transcend technical language barriers to express their needs",

abstract = "Managing home networks is fraught with usability challenges due, in part, to the adoption of conventions, tools, and terminology meant for professional network administration. Eliciting user needs is challenging because of the gulf between the language used by network professionals and the less precise, unstandardized terms used by home administrators. Here we modify a traditional Structured Brainstorming (SB) technique to help circumvent these thorny communication problems. We describe our specific implementation and provide a sample of the information obtained from our SB sessions.",

author = "Emery, {Cathy D.} and Michelle Sublette and {Melody Carswell}, C. and Calvert, {K. L.}",

note = "Publisher Copyright: Copyright 2016 by Human Factors and Ergonomics Society.; Human Factors and Ergonomics Society 2016 International Annual Meeting, HFES 2016 ; Conference date: 19-09-2016 Through 23-09-2016",

year = "2016",

doi = "10.1177/1541931213601298",

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AU - Emery, Cathy D.

AU - Sublette, Michelle

AU - Melody Carswell, C.

AU - Calvert, K. L.

PY - 2016

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AB - Managing home networks is fraught with usability challenges due, in part, to the adoption of conventions, tools, and terminology meant for professional network administration. Eliciting user needs is challenging because of the gulf between the language used by network professionals and the less precise, unstandardized terms used by home administrators. Here we modify a traditional Structured Brainstorming (SB) technique to help circumvent these thorny communication problems. We describe our specific implementation and provide a sample of the information obtained from our SB sessions.

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JO - Proceedings of the Human Factors and Ergonomics Society

JF - Proceedings of the Human Factors and Ergonomics Society

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Y2 - 19 September 2016 through 23 September 2016

ER -

Structured brainstorming helps home network managers transcend technical language barriers to express their needs

Abstract

Bibliographical note

ASJC Scopus subject areas

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