Taking the Pulse of a Target Population: Assessing Change Readiness

Sarah Wackerbarth, Margaret McGladrey, Laura Fanucchi

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


Objective: Implementing change in a health care organization poses structural and cultural challenges. Design: We developed a survey derived from an existing organizational change model and distributed it to the target population of an impending change initiative. Results: The respondents (59.2% response rate) indicated that changes in communication protocols were necessary, believed that change would be possible, reported feeling supported during previous change efforts, and tended to think that their feedback had been valued in the past. Conclusions: The survey revealed that our target population was ready to change the ways in which it communicates about patient needs and care protocols. To increase the probability of successful implementation of an initiative to improve communication protocols on the unit, we will design our implementation strategy to provide both the process support and the training support that participants perceived to be lacking. Implications: By taking the "pulse" of the target population, change agents can identify more effective implementation strategies.

Original languageEnglish
Pages (from-to)129-134
Number of pages6
JournalQuality Management in Health Care
Issue number3
StatePublished - Jul 30 2015

Bibliographical note

Publisher Copyright:
Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.


  • change management
  • implementation science
  • quality improvement
  • teams

ASJC Scopus subject areas

  • Leadership and Management
  • Health(social science)
  • Health Policy
  • Care Planning


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