Technology and the structuring of jobs: Employee satisfaction, performance, and influence

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Abstract

This research investigated the relationships between technology, interdependence, job characteristics, and employee satisfaction, performance, and influence. Technology was operationalized at the individual level of analysis to include the dimensions of input uncertainty, conversion uncertainty, and output uncertainty. Pooled, sequential, and reciprocal interdependence was assessed. The results indicated that input and conversion uncertainty and interdependence were strongly related to such job characteristics as autonomy, skill variety, task identity, task significance, and task feedback. While the job characteristics related positively to employee satisfaction, input and conversion uncertainty related negatively to satisfaction, thus creating a mutual suppression effect. Although the uncertainty dimensions did not relate significantly to performance, there is some evidence that this negative relationship was being suppressed by the positive relationship between job characteristics and performance. Both the job characteristics and the technology dimensions related positively to influence. Results were discussed in terms of appropriate matches between technology and job characteristics.

Original languageEnglish
Pages (from-to)216-240
Number of pages25
JournalOrganizational Behavior and Human Decision Processes
Volume35
Issue number2
DOIs
StatePublished - Apr 1985

ASJC Scopus subject areas

  • Applied Psychology
  • Organizational Behavior and Human Resource Management

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