The emerging issue of digital empathy

Christopher Terry, Jeff Cain

Research output: Contribution to journalArticlepeer-review

81 Scopus citations


Empathy can have strong positive effects on patient outcomes, increase patient satisfaction, and reduce malpractice litigation. With modern advances in technology, however, the appropriate expression of empathy in today’s age is being threatened, largely as a result of psychological processes that form online disinhibition. The digitization of health care and the corresponding decrease in the expression of empathy may be cause for concern. Because empathy is strongly correlated to positive health outcomes and is an important part of health professions in general, the construct of digital empathy should be considered for integration into health professions curricula.

Original languageEnglish
Article number58
JournalAmerican Journal of Pharmaceutical Education
Issue number4
StatePublished - 2016

Bibliographical note

Publisher Copyright:
© 2016, American Association of Colleges of Pharmacy. All rights reserved.


  • Communication skills
  • Health communication
  • Pharmacy education

ASJC Scopus subject areas

  • Education
  • General Pharmacology, Toxicology and Pharmaceutics
  • Pharmacy


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