The impact of national culture on hotel guest evaluation – A big data approach

Pei Zhang, John H. Gerdes, Fang Meng

Research output: Contribution to journalArticlepeer-review

14 Scopus citations

Abstract

The study utilized Hofstede's national cultural dimensions as the theoretical framework to examine the impact of national culture on guests' evaluation of hotel experience. Unlike previous studies which investigate the role of nationality by merely identifying differences between nations, this study analyzed different dimensions of cultural distance between the destination country and a guest's home nation. Using a big data approach, 25,480 guests from five countries reviewed 1,533 Parisian hotels on value, room, location, cleanness, and service. The results revealed that cultural distance dimension of masculinity, individualism, long-term orientation, indulgence, and uncertainty avoidance significantly influence different aspects of hotel ratings.

Original languageEnglish
Pages (from-to)582-592
Number of pages11
JournalInternational Journal of Tourism Research
Volume22
Issue number5
DOIs
StatePublished - Sep 1 2020

Bibliographical note

Publisher Copyright:
© 2020 John Wiley & Sons Ltd

Keywords

  • Hofstede
  • cultural distance
  • hierarchical linear modeling (HLM)
  • hotel rating
  • national culture

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Nature and Landscape Conservation

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