TY - JOUR
T1 - The impact of product recalls on future product reliability and future accidents
T2 - Evidence from the automobile industry
AU - Kalaignanam, Kartik
AU - Kushwaha, Tarun
AU - Eilert, Meike
PY - 2013/3
Y1 - 2013/3
N2 - Although the goal of a product recall program is to enhance safety, little is known about whether firms learn from product recalls. This study tests the direct effect of product recalls on future accidents and future recall frequency and their indirect effect through future product reliability in the automobile industry. The authors test the hypotheses on 459 make/year observations involving 27 automobile makers between 1995 and 2011. The findings suggest that increases in recall magnitude lead to decreases in future number of injuries and recalls. This effect, in turn, is partially mediated by future changes in product reliability. The results also suggest that the positive relationship between recall magnitude and future product reliability is (1) stronger for firms with higher shared product assets and (2) weaker for brands of higher prior quality. The findings are robust across alternate measures and alternate model specifications and offer valuable insights for managerial practice and public policy.
AB - Although the goal of a product recall program is to enhance safety, little is known about whether firms learn from product recalls. This study tests the direct effect of product recalls on future accidents and future recall frequency and their indirect effect through future product reliability in the automobile industry. The authors test the hypotheses on 459 make/year observations involving 27 automobile makers between 1995 and 2011. The findings suggest that increases in recall magnitude lead to decreases in future number of injuries and recalls. This effect, in turn, is partially mediated by future changes in product reliability. The results also suggest that the positive relationship between recall magnitude and future product reliability is (1) stronger for firms with higher shared product assets and (2) weaker for brands of higher prior quality. The findings are robust across alternate measures and alternate model specifications and offer valuable insights for managerial practice and public policy.
KW - Accidents
KW - Prior brand quality
KW - Product recalls
KW - Product reliability
KW - Shared product assets
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U2 - 10.1509/jm.11.0356
DO - 10.1509/jm.11.0356
M3 - Article
AN - SCOPUS:84874607378
SN - 0022-2429
VL - 77
SP - 41
EP - 57
JO - Journal of Marketing
JF - Journal of Marketing
IS - 2
ER -