The roles of computerized support systems: A decision subprocess-based analysis

Varghese S. Jacob, Ramakrishnan Pakath

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


This paper analyses the potential roles of computerized systems in supporting the decision-making process. Toward this end, we propose an expository process model of decision-making and develop a framework that provides the infrastructure for the analysis. The proposed process model draws on two well-known models in the literature and enumerates eight distinct phases in decision-making. The framework developed is based on an integration of this process model with Simon's notion of ‘decision-structuredness’. Unlike any of the existing frameworks, the suggested framework permits a micro-level analysis of support system roles. The analysis is intended as a pre-design guide, to help systems developers and users to identify support potential and possibilities, and to target their activities accordingly.

Original languageEnglish
Pages (from-to)231-252
Number of pages22
JournalBehaviour and Information Technology
Issue number3
StatePublished - 1991

ASJC Scopus subject areas

  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • General Social Sciences
  • Human-Computer Interaction


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