Twitter, telepractice, and the covid-19 pandemic: A social media content analysis

Kristen Weidner, Joneen Lowman, Anne Fleischer, Kyle Kosik, Peyton Goodbread, Benjamin Chen, Ramakanth Kavuluru

Research output: Contribution to journalArticlepeer-review

4 Scopus citations


Purpose: Telepractice was extensively utilized during the COVID-19 pandemic. Little is known about issues experienced during the wide-scale rollout of a service delivery model that was novel to many. Social media research is a way to unobtrusively analyze public communication, including during a health crisis. We investigated the characteristics of tweets about telepractice through the lens of an established health technology implementation framework. Results can help guide efforts to support and sustain telehealth beyond the pandemic context. Method: We retrieved a historical Twitter data set containing tweets about telepractice from the early months of the pandemic. Tweets were analyzed using a concurrent mixed-methods content analysis design informed by the nonadoption, abandonment, scale-up, spread, and sustainability (NASSS) framework. Results: Approximately 2,200 Twitter posts were retrieved, and 820 original tweets were analyzed qualitatively. Volume of tweets about telepractice increased in the early months of the pandemic. The largest group of Twitter users tweeting about telepractice was a group of clinical professionals. Tweet content reflected many, but not all, domains of the NASSS framework. Conclusions: Twitter posting about telepractice increased during the pandemic. Although many tweets represented topics expected in technology implementation, some represented phenomena were potentially unique to speech-language pathology. Certain technology implementation topics, notably sustainability, were not found in the data. Implications for future telepractice implementation and further research are discussed.

Original languageEnglish
Pages (from-to)2561-2571
Number of pages11
JournalAmerican Journal of Speech-Language Pathology
Issue number6
StatePublished - Nov 2021

Bibliographical note

Funding Information:
R. Kavuluru’s involvement in this project was supported by U.S. National Cancer Institute through Grant R21CA218231. The remaining authors received no financial support for the research, authorship, and/or publication of this article.

Publisher Copyright:
© 2021 American Speech-Language-Hearing Association.


  • Hashtag Determination

ASJC Scopus subject areas

  • Otorhinolaryngology
  • Developmental and Educational Psychology
  • Linguistics and Language
  • Speech and Hearing


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