Typologies of e-commerce retail failures and recovery strategies

Computer Science

• e-Commerce 100%
• Recovery Strategy 26%
• e-Commerce Retail 20%
• Commerce Service 20%
• Service 13%
• Design 6%
• Channels 6%
• Incident 6%
• Switching 6%
• Customer Experience 6%
• Customer Response 6%

Social Sciences

• Failure 40%
• Service Industries 33%
• Strategy 26%
• Customer 26%
• Experience 13%
• Relative 13%
• Design Methodology 6%
• Purpose 6%
• Literature 6%
• Typology 6%
• Serials 6%
• Satisfaction 6%
• Critical Incident Technique 6%
• Behavior 6%

Economics, Econometrics and Finance

• Customers 26%