TY - JOUR
T1 - Where do we go from here? Informing academic library staffing through reference transaction analysis
AU - Bishop, Bradley Wade
AU - Bartlett, Jennifer A.
PY - 2013/9
Y1 - 2013/9
N2 - This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.
AB - This study conducted a systematic sample of every 70th reference transaction from over a three-year period and analyzed 1,852 reference transactions asked at an academic library system's fifteen face-to-face (f2f) service points as well as via telephone, e-mail, and chat. Findings indicate two-thirds of the total questions asked were location-based questions about the library. Also, 80.2 percent of location-based questions and 77.2 percent of subject-based questions were asked f2f. Analysis of location-based reference questions informs effective deployment of librarians and staff at library service points as well as the development of mobile library apps.
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U2 - 10.5860/crl-365
DO - 10.5860/crl-365
M3 - Review article
AN - SCOPUS:84883734765
SN - 0010-0870
VL - 74
SP - 489
EP - 500
JO - College and Research Libraries
JF - College and Research Libraries
IS - 5
ER -