Statewide Transportation User Survey SPR Study Number 08-367

The Kentucky Transportation Cabinet desires to continue improving its asset management capabilities. The Cabinet has achieved some success in identifying high level investment goals and objectives, inventorying its physical assets, periodically assessing the condition of these assets, establishing performance measures, developing tools to analyze different investment strategies, and gathering customer feedback. Beginning in 1997, the Cabinet commissioned the Kentucky Transportation Center to gather, analyze, and document customer perceptions of numerous highway characteristics. The last year customer feedback was gathered was in 2004. The Cabinet desires to update information concerning customer perceptions of these highway characteristics