Resumen
Most value cocreation measurement scales have focused on physical cocreation behavior rather than the cocreation experience. This study aims to conceptualize the construct of cocreation experience and develop a corresponding measurement scale in peer-to-peer accommodations using a sequential mixed-methods approach. The multistage scale development procedure generated a measurement containing six reflective dimensions: authenticity, autonomy, control, learning, personalization, and connection. This study contributes to the literature by conceptualizing and operationalizing the construct of the cocreation experience in peer-to-peer accommodations. Findings provide insight into customers’ shared experiences and enable tourism and hospitality practitioners to improve the customer experience.
| Idioma original | English |
|---|---|
| Páginas (desde-hasta) | 1333-1351 |
| Número de páginas | 19 |
| Publicación | Journal of Travel Research |
| Volumen | 60 |
| N.º | 6 |
| DOI | |
| Estado | Published - jul 2021 |
Nota bibliográfica
Publisher Copyright:© The Author(s) 2020.
Financiación
The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This study was funded by the College of Hospitality, Retail and Sport Management, University of South Carolina.
| Financiadores |
|---|
| College of Hospitality, Retail and Sport Management, University of South Carolina |
ASJC Scopus subject areas
- Geography, Planning and Development
- Transportation
- Tourism, Leisure and Hospitality Management
Huella
Profundice en los temas de investigación de 'Cocreation Experience in Peer-to-Peer Accommodations: Conceptualization and Scale Development'. En conjunto forman una huella única.Citar esto
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver