The presentation of health-related search results and its impact on negative emotional outcomes

Carolyn Lauckner; Gary Hsieh

doi:10.1145/2470654.2470702

The presentation of health-related search results and its impact on negative emotional outcomes

Carolyn Lauckner
, Gary Hsieh

Producción científica: Conference contribution › revisión exhaustiva

45 Citas (Scopus)

Resumen

Searching for health information online has become increasingly common, yet few studies have examined potential negative emotional effects of online health information search. We present results from an experiment manipulating the presentation of search results for common symptoms, which shows that the frequency and placement of serious illness mentions within results can influence perceptions of symptom severity and susceptibility of having the serious illness, respectively. The increase in severity and susceptibility can then lead to higher levels of negative emotional outcomes experienced-including feeling overwhelmed and frightened. Interestingly, health literacy can help reduce perceived symptom severity, and high online health experience actually increases the likelihood that individuals use a frequency-based heuristic. Technological implications and directions for future research are discussed.

Idioma original	English
Título de la publicación alojada	CHI 2013
Subtítulo de la publicación alojada	Changing Perspectives, Conference Proceedings - The 31st Annual CHI Conference on Human Factors in Computing Systems
Páginas	333-342
Número de páginas	10
DOI	https://doi.org/10.1145/2470654.2470702
Estado	Published - 2013
Evento	31st Annual CHI Conference on Human Factors in Computing Systems: Changing Perspectives, CHI 2013 - Paris, France Duración: abr 27 2013 → may 2 2013

Serie de la publicación

Nombre	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	31st Annual CHI Conference on Human Factors in Computing Systems: Changing Perspectives, CHI 2013
País/Territorio	France
Ciudad	Paris
Período	4/27/13 → 5/2/13

ODS de las Naciones Unidas

Este resultado contribuye a los siguientes Objetivos de Desarrollo Sostenible

Good health and well being

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

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10.1145/2470654.2470702

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Lauckner, C., & Hsieh, G. (2013). The presentation of health-related search results and its impact on negative emotional outcomes. En CHI 2013: Changing Perspectives, Conference Proceedings - The 31st Annual CHI Conference on Human Factors in Computing Systems (pp. 333-342). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/2470654.2470702

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title = "The presentation of health-related search results and its impact on negative emotional outcomes",

abstract = "Searching for health information online has become increasingly common, yet few studies have examined potential negative emotional effects of online health information search. We present results from an experiment manipulating the presentation of search results for common symptoms, which shows that the frequency and placement of serious illness mentions within results can influence perceptions of symptom severity and susceptibility of having the serious illness, respectively. The increase in severity and susceptibility can then lead to higher levels of negative emotional outcomes experienced-including feeling overwhelmed and frightened. Interestingly, health literacy can help reduce perceived symptom severity, and high online health experience actually increases the likelihood that individuals use a frequency-based heuristic. Technological implications and directions for future research are discussed.",

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Lauckner, C & Hsieh, G 2013, The presentation of health-related search results and its impact on negative emotional outcomes. En CHI 2013: Changing Perspectives, Conference Proceedings - The 31st Annual CHI Conference on Human Factors in Computing Systems. Conference on Human Factors in Computing Systems - Proceedings, pp. 333-342, 31st Annual CHI Conference on Human Factors in Computing Systems: Changing Perspectives, CHI 2013, Paris, France, 4/27/13. https://doi.org/10.1145/2470654.2470702

The presentation of health-related search results and its impact on negative emotional outcomes. / Lauckner, Carolyn; Hsieh, Gary.
CHI 2013: Changing Perspectives, Conference Proceedings - The 31st Annual CHI Conference on Human Factors in Computing Systems. 2013. p. 333-342 (Conference on Human Factors in Computing Systems - Proceedings).

Producción científica: Conference contribution › revisión exhaustiva

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The presentation of health-related search results and its impact on negative emotional outcomes

Resumen

Serie de la publicación

Conference

ODS de las Naciones Unidas

ASJC Scopus subject areas

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